Posted: Aug 5, 2022

Technical Support Technician

Alexandria Public Schools - Alexandria, MN
Application Deadline: N/A
Love Technology?  Love working with People?  We're looking for you!
Primary responsibilities include:  Providing Technology Support for
Staff and Students, managing multiple technologies including PC's, Macs
and Chromebooks, troubleshooting and resolving support tickets and 
providing Excellent customer service.

Essential Functions

Provide technical service and support to all district staff and students; diagnose and resolve technical hardware and software issues including internet connectivity, email, VOIP, smartboards, cameras and related peripherals; troubleshoot software specific issues and procedures; interacts and problem solves with staff, students, parents, and vendors.

Train staff on new or existing technology throughout the district; train technical staff on district systems, policies and job responsibilities.

Recommend changes and enhancements to supervisor on existing technologies; stay current and researches technological developments; insure licenses and versions are up-to-date.

Maintain an inventory of hardware to include location and type of asset; oversee the recycling of outdated equipment; provide insurance information to building administration regarding technical assets.

Administer systems to include Google, Active Director, Schoology, Synergy, Cisco Phone Systems and Schoolwires.

Set up all equipment (computers, networking, cameras and equipment) dealing with district special events.

Schedule and prepare Chromebook for student body.

Attend weekly Team Meetings to discuss the status of technology/upgrades within the district.