Reception & Customer Support
Reception & Customer Support
Position summary
The Reception & Customer Support position will meet and greet all company visitors and customers by phone or in person. They will direct walk-in customers or incoming calls to the appropriate party. They will provide general administrative and clerical support as needed. The Reception and Customer Support position will field all requests and organize conference room bookings.
Technical Responsibilities
- Staff the receptionist desk and ensure doors are open during business hours
- Meet and greet all company visitors and customers, direct walk-in traffic to the appropriate party
- Answer incoming calls by the fourth ring and direct the calls to the appropriate party, their voicemail or take and distribute a message
- Ensure beverages such as coffee, water, or soft drinks are offered to vendors or other visitors as
- Ensure the lobby area and reception area are clean and well-maintained
- Field all request for conference room bookings and maintain the booking schedule
- Prepares documents for shipment and envelopes for mailing
- Archives messages and sign-in sheets as directed by the CFO
- Ensure the main conference room is well-maintained and clean
- Serves as an administrative assistant in supporting and developing external communications to the executive team
- In cooperation with other department heads, does outbound faxing and email and/or distributes marketing material to customers
- Stocks office supply cabinets when the order arrives
- Performs any other relevant task assigned by the CFO & Administration
Required Education & Qualifications
- Attention to detail
- Reliability
- Ability to operate all office machines
- Proficient in Microsoft Outlook, Word & Excel
- Excellent customer service skills
- Ability to work a multi-line phone system
- Professional personal presentation
- High School Diploma
Benefits
- free family health, dental and vision insurance
- free life insurance
- free short-term disability insurance
- tuition assistance
- scholarship program
- 401k match
- HSA and flexible spending accounts
- uniform allowance
- paid time off and paid holidays
About Us
Founded in 1980, Ellingsons provides customers the best mechanical and electrical solutions. With over 100 employees in Alexandria, Minnesota, as well as Dickinson North Dakota, we serve these communities while maintaining a family-like environment.
Our highly-trained staff works closely with residential and commercial customers. We design, install and maintain our customers’ plumbing, HVAC, electrical, fireplace, fabrication, service, and commercial building automation needs.
