Account Specialist
Job Overview
West Central Technology is seeking an Account Specialist to join our growing sales team. This role would be positioned on the inside sales team and own a portfolio of client accounts, acting as the primary point of contact for retention, renewals, and sales opportunities. By proactively managing licensing and subscription renewals, this position plays a key role in keeping our client relationships strong and our recurring revenue base healthy.
Our ideal candidate has genuine care for client relationships, strong organizational skills, and a proactive, detail-oriented approach to account management. The right candidate should be comfortable working independently while also contributing as a flexible, dependable member of the sales team.
This position requires strong communication skills, both with clients and internal team members, and the ability to manage multiple accounts and priorities in a fast-paced, team-oriented environment.
Company Description
West Central Technology is an IT support and services provider focused on helping businesses operate securely and efficiently.
Our mission is to continuously innovate with a growth mindset as a team. We are motivated to being a positive force in our community, fostering growth and excellence in everything we do.
Our vision is to become a trusted leader in our industry, making a positive impact in our communities. Together, we create a workplace where everyone is valued.
Our Core Values
We are looking for individuals who naturally align with our core values:
Understanding - We approach situations with kindness, patience, and respect, fostering stronger relationships and outcomes for both our clients and our team.
Integrity - We hold ourselves accountable for our actions, staying true to our ethical principles, and maintaining honesty in all we do.
Pride - We take pride in delivering exceptional work every day, with dedication, attention to detail, and a strong sense of ownership.
Responsibilities
- Own and manage assigned client accounts, serving as the primary point of contact for retention, renewals, and sales opportunities
- Accurately build quotes as needed while supporting the overall team needs
- Proactively track upcoming licensing, warranty, and subscription renewals, reaching out to clients ahead of expiration to ensure timely renewal
- Perform selling to assigned client accounts, identifying opportunities for upgrades to managed services or increased engagement
- Assist the overall sales team with renewal outreach and quoting when additional support is needed
- Support deal registration and special pricing requests with vendors
- Help clients resolve billing questions and issues as they arise
- Identify when an account has grown in complexity and may warrant promotion to a Client Success Manager
- Maintain accurate, detailed, and up-to-date account and renewal records in internal systems
- Contribute to a positive and productive team environment
- Perform other duties as required
Skills and Qualifications
- Strong organizational skills and a proactive, detail-oriented approach to account management
- Comfortable managing multiple accounts, renewals, and deadlines simultaneously
- Solid written and verbal communication skills, primarily via phone and email
- Experience with account management, renewals, or sales is a plus
- Comfortable working with CRM, quoting, or order entry software (training provided)
- A client-first mindset with a focus on retention and long-term client relationships
- Basic understanding of licensing, subscriptions, or vendor renewal processes is a plus
- Ability to work collaboratively across the sales team
General Requirements
- Ability to communicate clearly, both verbally and in writing
- Ability to lift up to 50 pounds
- Ability to travel as required
- Ability to work scheduled hours
- Familiarity with standard office equipment and tools
Compensation
This is an hourly position. Compensation is a blend of a fixed base wage and metric-based pay, based on experience and skill level.
