Front of House Manager

Front of House Manager

D Mike’s Resort Bar & Grill

Position Summary

The Front of House Manager is responsible for overseeing all guest-facing operations at D Mike’s Resort Bar & Grill. This role ensures exceptional customer service, efficient daily operations, and a welcoming atmosphere that reflects our brand. The ideal candidate is a strong leader who thrives in a fast-paced hospitality environment and is passionate about creating memorable guest experiences.

Key Responsibilities

• Lead and supervise all front-of-house staff, including servers, hosts, bartenders, and support staff
• Ensure high standards of guest service and resolve customer concerns promptly and professionally
• Manage daily operations, including opening and closing procedures
• Train, coach, and develop team members to maintain service excellence
• Create and manage staff schedules based on business needs
• Monitor dining room flow and coordinate with kitchen staff for smooth service
• Maintain cleanliness, organization, and presentation of all front-of-house areas
• Enforce company policies, health regulations, and safety standards
• Support special events, large parties, and seasonal resort activities

Qualifications

• Previous experience in restaurant or hospitality management preferred
• Strong leadership and team-building skills
• Excellent communication and customer service abilities
• Ability to multitask and stay organized in a high-volume environment
• Knowledge of POS systems and basic computer skills
• Flexible schedule, including evenings, weekends, and holidays

Compensation & Benefits

• Competitive pay based on experience
• Paid Vacation
• Paid Aflac Policy 
• Opportunities for growth within the company
• Employee discounts
• Fun, team-oriented work environment