The Teller represents Bell Bank to our customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures.
Responsibilities
Teller Duties:
- Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner. Maintains a positive and welcoming environment, ensuring each customer interaction enhances their overall banking experience.
- Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction.
- Addresses customer issues and grievances as able. Escalates complex customer issues and seeks guidance when necessary to ensure accurate resolution and compliance with policies.
- Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
- Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams.
- Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas.
- Maintains security and confidentiality of personal customer information.
- Completes annual trainings, including:
- Departmental trainings
- Security trainings
- Banking regulation trainings
Bell Bank Culture, Policy and Accountability Standards:
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Education, Experience, and Other Expectations
- High school diploma or GED required
- 1-2 years of customer experience preferred
- Experience using Microsoft products: Outlook, Word, Excel, preferred
Knowledge, Skills, and Abilities
- Bookkeeping, calculator, and keyboarding skills.
- Good communication, listening, and social skills
- Timeliness and reliability.
- Ability to be flexible, prioritize tasks, and stay poised under pressure.
- Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled.
- Flex Teller must be flexible in schedule and have ability to commute to any location within a specific region as needed.
- Part Time Teller must work a set minimum number of hours per week, as determined by the branch leadership.
