Loan & Customer Service Representative

Ready to grow your career in community banking?

As a Loan & Customer Service Representative at Viking Bank (Ashby Location), you’ll play a key role in supporting both loan operations and front-line customer service. This hybrid position is ideal for someone who enjoys variety, values accuracy, and thrives in a relationship-driven environment.

The majority of your time will be dedicated to loan support - preparing documents, maintaining files, and assisting customers with loan-related inquiries. The remaining will involve teller responsibilities, including handling transactions and helping customers with everyday banking needs.

How You’ll Make a Difference – The Viking Way

Deliver Exceptional Loan Support

• Prepare, review, and process loan documents for new, renewed, and modified loans across product lines.
• Track and follow up on required documentation such as title work, insurance binders, flood certifications, payoffs, and employment verifications.
• Upload and maintain loan files in the bank’s imaging system, ensuring proper indexing and accuracy.
• Complete loan checkbacks, paid loan maintenance, and file closures including lien releases and mortgage satisfactions.
• Respond to loan-related inquiries and assist customers with online banking setup for loan accounts.
• Prepare regulatory notices including Adverse Action and demand letters at the request of loan officers.
• Maintain weekly and monthly loan reports and ensure compliance with bank policies and regulatory standards.

Support Teller & Customer Service Functions

• Greet and assist customers in a friendly, professional manner.
• Conduct basic banking transactions such as deposits, withdrawals, loan payments, and account transfers.
• Help customers with internet banking setup, password resets, and account linking.
• Order and print debit cards and checks.
• Maintain a secure and organized workspace and follow all bank procedures for customer verification and privacy.
• Refer customers to appropriate team members for more complex financial needs.

Build Relationships That Matter

• Provide accurate, timely service that builds trust and confidence.
• Recognize opportunities to introduce customers to products and services that support their financial goals.
• Be a reliable resource for both customers and teammates in a collaborative, community-focused environment.

Why Viking Bank?

• Competitive pay based on experience and role level
• Comprehensive health benefits
• 401(k) with company match
• Generous paid time off
• Profit-sharing opportunities
• A supportive, community-focused workplace

Viking Bank is an Equal Opportunity Employer.
We’re committed to a workplace where everyone’s journey matters.