Admissions Assistant - Customer Service Specialist Intermediate

AFSCME JOB POSTING (Unit 206)

POSITION AVAILABLE:  Admissions Assistant (PCN #01010757)

CLASSIFICATION: Customer Service Specialist, Intermediate (Job Code 003636)

                               Academic and Student Services Work Area

CLOSING DATE: July 9, 2025               STARTING DATE:  August 1, 2025 (Approximate)

EMPLOYMENT CONDITIONS:

Full-Time, Unlimited

Monday through Friday, 8:00 a.m. to 4:30 p.m. (includes two 15-minute paid rest breaks; one 30-minute unpaid lunch break)

Eligible for Full Benefits

SALARY RANGE:  $20.45 to $27.12 Per Hour (2024-2025 Salary Guidelines)

DESCRIPTION OF DUTIES:

The Admissions Assistant provides frontline service and administrative support within the Admissions Office, playing a vital role in shaping a positive first impression of the college. As the initial point of contact for prospective and current students, families, and community members, this position offers accurate guidance on admissions processes, policies, and college services. Responsibilities include managing inquiries across multiple channels, maintaining detailed records in Salesforce (CRM) and ISRS, supporting applicants through each stage of their journey, and providing backup to the Campus Store. The position operates in a fast-paced, high-traffic environment where adaptability, attention to detail, and the ability to manage multiple priorities simultaneously are essential. This role directly supports the college’s enrollment goals and commitment to student-centered service.

This role reports to the Director of Admissions and Recruitment, with daily oversight and task direction provided by the Admissions Services Manager.

MINIMUM QUALIFICATIONS:

• Customer service skills sufficient to provide prompt, courteous, and accurate information to students and the public in person, over the phone, and via email.
• Word processing skills sufficient to create, format, and edit documents using software such as Microsoft Word.
• Spreadsheet skills sufficient to enter, compile, and retrieve data using programs such as Microsoft Excel.
• Data entry skills sufficient to accurately input, verify, and edit student records and communications.
• Communication skills sufficient to explain procedures, respond to inquiries, and prepare professional written correspondence using correct spelling, punctuation, and grammar.
• Database and records management skills sufficient to enter and retrieve data using systems such as ISRS or Salesforce.

 PREFERRED QUALIFICATIONS:

• Two or more years of office or administrative experience; A Bachelor’s Degree may substitute for one year of experience and an Associate Degree may substitute for six months experience.
• Knowledge of college admissions, registration, and financial aid processes.
• Familiarity with systems such as Workday, ISRS, or Salesforce.
• Strong organizational skills and ability to manage multiple priorities with minimal supervision.
• Experience with cash handling or operating a point-of-sale (POS) system.
• Bilingual in Spanish and/or Somali to support diverse student populations.

Data privacy knowledge and skills to handle data that is confidential and personal in nature.

NOTICE:  In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college business who use a rental or state vehicle shall be required to conform to Minnesota State’s vehicle use criteria and consent to a Motor Vehicle Records check.

APPLICATION PROCEDURE(S):

To bid on this position, an employee of Alexandria Technical & Community College must currently work as a Customer Service Specialist Intermediate position in a different work area or different shift.  To bid, please submit a written request (email is sufficient) to Renae Kasper, in Human Resources and apply as an internal applicant through Job Hub on Workday.

This position is open for applications on a competitive basis through the Careers website (JOB ID: 87027) until July 9, 2025: https://minnstate.wd1.myworkdayjobs.com/Minnesota_State_Careers/job/Alexandria/Admissions-Assistant---Customer-Service-Specialist-Intermediate_JR0000002726

(NOTE: State of Minnesota employees can access this link through the Employee Self Service and clicking on Careers.  INTERNAL CANDIDATES can apply through Job Hub on Workday.) When applying for this position, please provide a cover letter and resume.

Contact Renae Kasper @ 320-762-4416 or [email protected] for more information.

Alexandria Technical and Community College is committed to an equitable, diverse, and inclusive environment as expressed in the ATCC EDI Strategic Plan. We understand that creating an equitable, diverse, and inclusive campus community is the responsibility of every employee of the college. Leadership, faculty, and staff strive to address inequities within our system by examining programming, policies, facilities, and operations that create barriers to student success in and out of the classroom. By actively working to address inequities, we will foster students who will successfully participate in their community and within today’s dynamic, global workforce.

Alexandria Technical & Community College is committed to legal affirmative action, equal opportunity, access and diversity of its campus community. (http://alextech.edu/nondiscrimination)