Field Service Technician

Position Objective:

• Through the practice of servant leadership; enhance people’s lives through installation, retrofit and troubleshooting activities to deliver quality, best value products and services, on time, to internal and external customers.

Responsibilities: 

• Help our customers win, representing Aagard for our customers to fully have the Aagard Experience
• Install packaging equipment, retrofits projects, warranty and service parts at customer sites
• Provide internal and external technical support for equipment in the field
• Provide onsite customer training for equipment operation, troubleshooting, and maintenance
• Generate daily service reports from work being performed at customer’s site
• Recommend service and rebuild projects to customer that improves equipment performance
• Assist in internal project builds of retrofit projects to Engineering specifications, meeting customer requirements
• Assist with testing of new machines
• Assist with programming and code for PC and PLC machine controls
• Follow safe work practices and perform housekeeping tasks
• Assist with training other team members
• Recommend and implement up-to-date manufacturing methods to increase productivity and reduce costs
• Communicate openly, share knowledge, build positive collaboration between departments and team members
• Support and contribute to department and company metrics
• Be actively engaged in continuous improvement projects and culture

General Responsibilities:

• Adhere to, support and promote the Aagard vision and culture statements
• Demonstrate professional, respectful interaction with other team members
• Accurately and professionally represent Aagard to customers and vendors
• Other duties as assigned

Minimum Requirements:

• Minimum of Associates degree plus two years’ experience in related field or equivalent combination of education and experience
• Experience working in a manufacturing environment preferred
• Aptitude and interest in machine controls
• Experience or training with PCs, Servos, PLCs preferred
• Ability to view and understand CAD drawings
• Strong customer service skills, conscientious of meeting and exceeding customer needs
• Ability to read and understand the proper use of measuring instruments
• Ability to operate small hand tools
• Knowledge of blueprint reading, hydraulics, pneumatics, and electronics
• Ability to follow customer specifications
• Knowledge of mechanical/electrical assembly terminology
• Experience with Microsoft products including proficiency with Microsoft Office
• Experience or training with computers and ability to learn and use Aagard specific software
• Ability to prioritize tasks
• Ability to take action and be proactive
• Ability to communicate professionally with internal and external customers verbally and in writing
• Ability to communicate ideas in both technical and user friendly language
• Ability to walk or stand up to 100 percent of the time
• Ability to lift, push, pull up to 50 lbs
• Ability to stoop, kneel, crouch, crawl or climb
• Must be highly safety conscious
• Ability to prioritize tasks
• Ability to take action and be proactive
• Ability to operate or be trained to operate a forklift
• Valid driver’s license required 
• Strong time management and organizational skills
• Passion for excellence
• Value and build a culture of measurement
• Willingness to take occasional after-hours calls
• Ability to travel approximately 50% of the time.  Travel may occasionally be higher to meet customer expectations
• A valid Passport is required

Benefits:

Comprehensive Healthcare for You and Your Family

• No-Cost Coverage: Fully paid preventive care and major medical coverage with a low $1,000 incident deductible for you and your family.
• Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
• Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
• Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
• Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.

Financial Security

• 401(k) with Company Match: 50% match on the first 10% of your contributions.
• Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.

Time Off

• Paid Time Off: Enjoy time for rest and relaxation.
• 9 Paid Holidays throughout the year.
• Paid Bereavement Leave for life’s difficult moments.
• Volunteer Time Off: Make an impact with paid time to support causes you care about.

Career Growth & Development Opportunities

• Pathways to Leadership: Build your future with mentorship and servant leadership programs.
• Educational Support: Scholarships and tuition reimbursement to help you grow.

Unique Offerings That Set Us Apart

• Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
• Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
• Team Building Events and Lunch & Learns: Connect, learn, and grow with your peers.
• Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.

At Aagard, you’re not just joining a company—you’re joining a team that cares. We Build Cool Machines and invest in the people who make it happen. Your contributions matter, and we’re honored to offer benefits that help you thrive at work and beyond.

Ready to build your future with us? Apply today!